Lead customer retention across EMEA through proactive planning, management, and execution of renewals with customers and internal stakeholders
Job Summary
Lead customer retention across EMEA through proactive planning, management, and execution of renewals with customers and internal stakeholders.
Hire, coach, and support a high-performing renewals team, with a focus on accountability, development, and delivery against key performance indicators.
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Matching Summary
Lead customer retention across EMEA through proactive planning, management, and execution of renewals with customers and internal stakeholders.
Skills & Requirements
Must-have
lead customer retention EMEA
develop regional renewals strategy
drive renewals process collaboration
manage renewal risk and opportunity
improve renewals systems and data
Nice-to-have
people-first coaching approach
values-aligned leadership style
collaboration in remote environment
continuous knowledge exchange
Key Requirements
Experience leading renewals, retention, sales, or related customer-facing functions in a SaaS or subscription business.
Demonstrated ability to deliver against revenue-related goals
Experience developing, leading, and growing teams
Strong ability to work across functions and influence stakeholders
Data-informed decision-making skills
Understanding of direct and channel go-to-market motions