Base: $138,063 - $186,791; bonus/equity: not speci...
Onsite
Itil-based frameworks
Itsm platforms such as servicenow
Service performance metrics and sla adherence
Oversee the delivery of IT services in accordance with ITIL-based frameworks, ensuring process consistency and best practices
Job Summary
Oversee the delivery of IT services in accordance with ITIL-based frameworks, ensuring process consistency and best practices.
Monitor, analyze, and report on service performance metrics and SLA adherence, identifying areas for intervention.
GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Matching Summary
Oversee the delivery of IT services in accordance with ITIL-based frameworks, ensuring process consistency and best practices.
Salary
Base: $138,063 - $186,791; Bonus/Equity: Not specified; Benefits: Comprehensive health and wellness packages