Manager Service Delivery - Customer Contact Centre

VicRoads

Wendouree, Victoria, Australia
Base: $128,555 - $147,000; bonus/equity: not speci...
Leadership in contact centre operations
Operational excellence in service delivery
Experience in government or public sector
As the Manager, Service Delivery, you'll be the driving force behind daily operations, leading a dedicated team of leaders and agents

Job Summary

  • As the Manager, Service Delivery, you'll be the driving force behind daily operations, leading a dedicated team of leaders and agents.
  • Your mission is to ensure customer satisfaction and deliver exceptional service while fostering a culture of continuous improvement.
  • At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we work for.

Matching Summary

As the Manager, Service Delivery, you'll be the driving force behind daily operations, leading a dedicated team of leaders and agents.

Salary

Base: $128,555 - $147,000; Bonus/Equity: Not specified; Benefits: Super, salary packaging, fitness passport

Skills & Requirements

Must-have

  • Leadership in contact centre operations
  • Operational excellence in service delivery
  • Experience in government or public sector

Nice-to-have

  • Passion for customer experience
  • Mentoring and developing leaders
  • Driving digital transformation

Key Requirements

  • Degree in Business or Operations Management
  • Significant experience in customer service environment
  • Proven track record in leadership roles

Work Rights

Not specified

Tailored Resume

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