Not specified; not specified; medical, dental, vis...
Remote
2-5 years customer success experience
Manage portfolio of 30+ accounts
Drive product adoption and satisfaction
Forma is seeking a Customer Success Manager to oversee a portfolio of 30+ commercial and enterprise accounts, fostering relationships and ensuring client satisfaction with their flexible benefits software. The role emphasizes collaboration with internal teams and proactive customer engagement to enhance product adoption and drive client success
Job Summary
Forma is a flexible benefits software company helping companies reduce costs and inefficiencies by giving employees more choice.
The Customer Success Manager will manage a portfolio of 30+ commercial and enterprise accounts to ensure their success and satisfaction.
The role offers a remote-first working environment with comprehensive benefits including medical, dental, vision, and 12 weeks parental leave.
Matching Summary
Match Score: 85
Forma is seeking a Customer Success Manager to oversee a portfolio of 30+ commercial and enterprise accounts, fostering relationships and ensuring client satisfaction with their flexible benefits software. The role emphasizes collaboration with internal teams and proactive customer engagement to enhance product adoption and drive client success.
Salary
Not specified; Not specified; Medical, dental, vision, wellness program, home productivity program, 401(k), flexible PTO, parental leave
Skills & Requirements
Must-have
2-5 years customer success experience
Manage portfolio of 30+ accounts
Drive product adoption and satisfaction
Conduct regular business reviews
Collaborate with support and operations teams
Nice-to-have
Strong interpersonal and communication skills
Proactive problem-solving approach
Familiarity with Salesforce or CS tools
Passion for exceptional customer experiences
Ability to handle challenging situations
Key Requirements
2-5 years experience in customer success or account management