Contact Center Process Associate

Capgemini

Manila, Philippines
On-site
Process analysis
Business requirements
Domain knowledge
Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders

Job Summary

  • Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders.
  • Carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.
  • Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.

Matching Summary

Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders.

Skills & Requirements

Must-have

  • process analysis
  • business requirements
  • domain knowledge

Nice-to-have

  • client vision and strategy
  • user stakeholder needs
  • future solution derivation

Key Requirements

  • Analysis of processes, systems, data
  • Business information research

Work Rights

Not specified

Tailored Resume

Cover Letter