Guest Relation Supervisor

Sofitel Sydney Wentworth

Cádiz, Spain
On-site
Guest relations team leadership
Vip guest journey management
Luxury hotel guest service
As a Guest Relations Team Leader at Fairmont La Hacienda Costa del Sol, you will be the key reference for guest experience in the lobby and public areas, leading the team to deliver highly personalized, proactive service aligned with Forbes Travel Guide and LQA standards

Job Summary

  • As a Guest Relations Team Leader at Fairmont La Hacienda Costa del Sol, you will be the key reference for guest experience in the lobby and public areas, leading the team to deliver highly personalized, proactive service aligned with Forbes Travel Guide and LQA standards.
  • The role includes overseeing the full guest journey for VIPs and special segments, managing amenities within budget, handling guest concerns face-to-face, and coordinating personalized VIP experiences and special preparations.
  • Employees benefit from a competitive salary and benefits, discounted hotel rooms and food and beverage rates at sister properties worldwide, and access to learning programs through the company's Academies to promote growth and development.

Matching Summary

As a Guest Relations Team Leader at Fairmont La Hacienda Costa del Sol, you will be the key reference for guest experience in the lobby and public areas, leading the team to deliver highly personalized, proactive service aligned with Forbes Travel Guide and LQA standards.

Skills & Requirements

Must-have

  • Guest Relations team leadership
  • VIP guest journey management
  • Luxury hotel guest service
  • Fluency in English and Spanish
  • Opera/Opera Cloud system experience
  • Handling guest complaints
  • Budget monitoring and control

Nice-to-have

  • Training and mentoring experience
  • Strong organizational skills
  • Advanced office software proficiency
  • Multilingual abilities
  • Cross-department coordination
  • Experience with online reputation platforms

Key Requirements

  • Education in Hospitality Management or related field
  • Minimum 2 years luxury hotel Front Office or Guest Relations experience
  • Previous team leadership experience
  • EU citizenship or valid Spain work permit

Work Rights

Must be EU citizen or have valid Spain work permit

Tailored Resume

Cover Letter