Senior Manager - Innovation

Concentrix

Quezon City, Philippines
Drive innovation initiatives
Process optimization and automation
Customer journey mapping
Drive, deliver, and deploy various Innovation Initiatives with high visibility across client meetings

Job Summary

  • Drive, deliver, and deploy various Innovation Initiatives with high visibility across client meetings.
  • Provide end-to-end assessments and customer journey maps to streamline processes and propose automation tools.
  • Lead ideation sessions, co-innovate with clients, and replicate best practices to address VOC, CVAs, and improve processes.

Matching Summary

Drive, deliver, and deploy various Innovation Initiatives with high visibility across client meetings.

Skills & Requirements

Must-have

  • Drive innovation initiatives
  • Process optimization and automation
  • Customer journey mapping
  • Lead ideation sessions
  • Best practice replication
  • Address VOC and CVAs

Nice-to-have

  • Strategic visibility and client engagement
  • Co-innovation with clients
  • Hypercare prevention and improvement

Key Requirements

  • Senior Manager level experience
  • Experience with Automation
  • Experience with ThinkCX
  • Experience with Six Sigma

Work Rights

Not specified

Tailored Resume

Cover Letter