Tech Service Desk Agent - Salt Lake City

UNISYS AUSTRALIA PTY LIMITED

Salt Lake City, United States
Fully remote
Tier 1 and tier 2 support experience
Hardware and software maintenance skills
Network connectivity troubleshooting ability
This role provides Tier 1 and Tier 2 support by troubleshooting and resolving complex issues across hardware, software, and network environments

Job Summary

  • This role provides Tier 1 and Tier 2 support by troubleshooting and resolving complex issues across hardware, software, and network environments.
  • The successful candidate will identify root causes of problems, take responsibility for timely solutions, and escalate unusual issues when necessary.
  • Applicants must be eligible for U.S. Government authorizations due to potential access to export-controlled commodities and technology.

Matching Summary

This role provides Tier 1 and Tier 2 support by troubleshooting and resolving complex issues across hardware, software, and network environments.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 support experience
  • Hardware and software maintenance skills
  • Network connectivity troubleshooting ability
  • Root cause analysis and resolution
  • Voice communications and voicemail systems

Nice-to-have

  • Strong analytical problem solving skills
  • Ability to communicate with non-technical users
  • Experience supporting client proprietary applications

Key Requirements

  • High School Diploma or GED required
  • 2-4 years of experience in area of responsibility
  • Eligibility for U.S. Government export control authorization

Work Rights

Must be eligible for US Government export control authorization

Tailored Resume

Cover Letter