Troubleshooter Assistant Engineer, Non Kone Equipment
KONE
Fully remote
Diploma in engineering or relevant field
It literacy and technical troubleshooting skills
Willingness to travel for site support
The role involves providing 24/7 remote technical support to maintenance technicians for identifying root causes and corrective solutions for elevator and escalator issues
Job Summary
The role involves providing 24/7 remote technical support to maintenance technicians for identifying root causes and corrective solutions for elevator and escalator issues.
Employees are responsible for configuring KRM devices, logging cases, creating knowledge base articles, and ensuring strict adherence to global safety processes.
KONE offers career progression within a global organization, comprehensive learning programs, and a collaborative culture where leaders are open-minded.
Matching Summary
The role involves providing 24/7 remote technical support to maintenance technicians for identifying root causes and corrective solutions for elevator and escalator issues.
Skills & Requirements
Must-have
Diploma in Engineering or relevant field
IT literacy and technical troubleshooting skills
Willingness to travel for site support
Nice-to-have
Knowledge of KONE and non-KONE products
Customer service mindset
Experience with Connected Services analytics
Key Requirements
Diploma in Engineering or equivalent qualification