Client Solutions Manager – Mortgage Servicing Retention (remote)

First American Financial

South Carolina, United States
Base: $77,300.00 - $103,000.00 annually; bonus/equ...
Mortgage servicing client management
Retention program implementation
Cross-functional project coordination
ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support

Job Summary

  • ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support.
  • The Client Solutions Manager serves as the primary point of contact for mortgage servicing clients regarding retention initiatives and borrower engagement programs, managing scope, pricing, implementation, and performance reporting.
  • First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and an employee stock purchase plan within an inclusive and diverse workplace culture.

Matching Summary

ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support.

Salary

Base: $77,300.00 - $103,000.00 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401k, PTO, employee stock purchase plan

Skills & Requirements

Must-have

  • Mortgage servicing client management
  • Retention program implementation
  • Cross-functional project coordination
  • Performance metrics tracking
  • Billing and revenue management
  • Client communication and consultation
  • Servicing systems and integrations

Nice-to-have

  • Strong analytical skills
  • Self-starter with organizational discipline
  • People-first and inclusive culture
  • Experience with digital advertising placements
  • Ability to manage multiple initiatives
  • Strong written and verbal communication

Key Requirements

  • 7+ years mortgage servicing experience
  • Experience in client-facing retention programs
  • Knowledge of mortgage servicing operations
  • Experience managing cross-functional projects
  • Strong project management skills
  • Proficient in Microsoft Excel and reporting tools

Work Rights

Not specified

Tailored Resume

Cover Letter