Customer Service Quality Manager (m/w/d)

KION Group

Competitive compensation + benefits; pyy transpyre...
Lead structured problem solving activities
Manage quality assurance in manufacturing
Implement corrective and preventive actions
The Customer Service Quality Manager EMEA is responsible for driving quality excellence across the customer service lifecycle and ensuring a reliable customer experience

Job Summary

  • The Customer Service Quality Manager EMEA is responsible for driving quality excellence across the customer service lifecycle and ensuring a reliable customer experience.
  • This role requires leading a team of quality engineers, facilitating root cause analysis, and implementing sustainable improvements to reduce defects.
  • The company offers career development, competitive compensation, global opportunities, and pay transparency as part of their benefits package.

Matching Summary

The Customer Service Quality Manager EMEA is responsible for driving quality excellence across the customer service lifecycle and ensuring a reliable customer experience.

Salary

Competitive Compensation And Benefits; Pay Transparency; Not specified

Skills & Requirements

Must-have

  • Lead structured problem solving activities
  • Manage quality assurance in manufacturing
  • Implement corrective and preventive actions
  • Analyze quality performance using data
  • Ensure compliance with ISO 9001 standards

Nice-to-have

  • Strong customer mindset and influence skills
  • Ability to build cross-functional networks
  • Proficiency in CAQ systems and SAP
  • Experience with Lean Six Sigma methodologies
  • Advanced presentation and organizational skills

Key Requirements

  • Bachelor's degree in technical discipline
  • Minimum 5+ years in quality/supplier quality field
  • At least 2+ years in managerial position
  • International QM certification for Quality Manager
  • National QT certification for Manufacturing Quality Supervisor
  • Lean Six Sigma Green Belt preferred
  • English C1 level proficiency required

Work Rights

Not specified

Tailored Resume

Cover Letter