Not specified; competitive salary + benefits offer...
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Banking or financial services technical experience
Strong case handling and ticket queue discipline
Willingness to work shift-based operations
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Fidelity National Information Services is seeking a Product Technical Support Analyst I to serve as the first point of contact for technical issues in banking and financial services. The role requires strong communication skills and attention to detail in a high-volume, compliance-focused environment.
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Job Summary
Serve as the first point of contact for technical and operational issues affecting banking and financial services platforms.
Own cases end-to-end, ensuring issues are logged, investigated, escalated, and resolved properly within strict SLA timelines.
Join a diverse and collaborative team operating in a structured, process-driven environment with opportunities for professional development.
Matching Summary
Match Score: 75
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Fidelity National Information Services is seeking a Product Technical Support Analyst I to serve as the first point of contact for technical issues in banking and financial services. The role requires strong communication skills and attention to detail in a high-volume, compliance-focused environment.
**
Salary
Not specified; Competitive salary and benefits offered
Skills & Requirements
Must-have
Banking or financial services technical experience
Strong case handling and ticket queue discipline
Willingness to work shift-based operations
Nice-to-have
Excellent written and verbal communication skills
High attention to detail in regulated environments
Ability to document actions clearly and accurately
Key Requirements
Prior experience in banking, fintech, or payments support roles
Experience working with SLAs, queues, and aging cases
Comfort working in regulated, client-facing environments