Head Of Client Experience

Bloom GrowthT

United States (excluding California and New York)
Base: $190,000–$225,000 usd; bonus/equity: not spe...
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10+ years leadership in b2b saas
3+ years owning full post-sale org
Proven track record improving retention
** Bloom Growth is seeking a Head of Client Experience to lead its post-sale organization in enhancing customer outcomes and driving business growth. The position is fully remote and requires significant leadership experience in customer-facing roles, particularly within B2B SaaS environments. **

Job Summary

  • This role involves leading the entire post-sale organization to turn customer experience into a real growth engine.
  • The company offers a fully remote work environment with comprehensive benefits including medical insurance and unlimited PTO.
  • Candidates must demonstrate a strong ability to drive execution and results within an existing operating model.

Matching Summary

Match Score: 75

** Bloom Growth is seeking a Head of Client Experience to lead its post-sale organization in enhancing customer outcomes and driving business growth. The position is fully remote and requires significant leadership experience in customer-facing roles, particularly within B2B SaaS environments. **

Salary

Base: $190,000–$225,000 USD; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life insurance, 401(k) match, unlimited PTO

Skills & Requirements

Must-have

  • 10+ years leadership in B2B SaaS
  • 3+ years owning full post-sale org
  • Proven track record improving retention
  • Experience leading multi-functional teams
  • Strong decision-making skills

Nice-to-have

  • Scaling or high-growth SaaS environment
  • Familiarity with EOS framework
  • Hands-on experience with CS tools
  • Partner or ecosystem-based growth models
  • Remote work effectiveness

Key Requirements

  • 10+ years leadership experience in B2B SaaS
  • 3+ years owning full post-sale organization
  • Permanent residence in US excluding CA and NY

Work Rights

Must be permanently residing in the United States

Tailored Resume

Cover Letter