The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments
Job Summary
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.
Reporting to the VP of CX Operations, the Principal Program Manager, CX Operations is a high-stakes, high-trust role designed for someone who thrives on ambiguity, moves fast, and can make complex, multi-stakeholder workstreams run flawlessly.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.
Salary
Base: $158,400 USD - $237,600 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
CX / Chief Customer Officer Strategic Initiatives
Cross-Functional Stakeholder Management
Executive Readiness preparation
strategy delivery plans
action item follow-through
Nice-to-have
sun-drenched optimism and drive
curious minds and courageous collaborators
genuine care
shared enthusiasm
empathy
Key Requirements
7+ years experience in business operations / strategy consulting
2+ years experience supporting enterprise-wide programs with executive level stakeholders
Outstanding written, visual representation, and verbal communication skills
Experience defining, designing, and implementing solutions
Strong ability to establish relationships, influence without authority
Outstanding organizational, interpersonal, and negotiation skills