German-speaking L1 Support Specialist - Part Time - Debrecen

UNISYS AUSTRALIA PTY LIMITED

Debrecen, Hungary
Monthly gross 44,200 huf cafeteria; fixed extra la...
Hybrid
German c1 language proficiency
English language proficiency
2 years service desk experience
UNISYS AUSTRALIA PTY LIMITED is seeking a German-speaking L1 Support Specialist for a part-time hybrid role in Debrecen, Hungary. The position involves providing technical support and customer service for a major Quick Service Restaurant client, requiring proficiency in both English and German along with technical troubleshooting skills

Job Summary

  • This role serves as the first point of contact for a major global Quick Service Restaurant client, handling technical assistance via phone, web, chat, or email.
  • The position requires achieving First Contact Resolution while managing incidents and adhering to strict Service Level Agreements and Key Performance Indicators.
  • Unisys offers hybrid working support, a monthly cafeteria allowance, private health insurance, and unlimited access to online training tools.

Matching Summary

Match Score: 85

UNISYS AUSTRALIA PTY LIMITED is seeking a German-speaking L1 Support Specialist for a part-time hybrid role in Debrecen, Hungary. The position involves providing technical support and customer service for a major Quick Service Restaurant client, requiring proficiency in both English and German along with technical troubleshooting skills.

Salary

Monthly gross 44,200 HUF cafeteria; Fixed extra language allowance; Private Health Insurance Premium Package after 6 months

Skills & Requirements

Must-have

  • German C1 language proficiency
  • English language proficiency
  • 2 years service desk experience
  • Windows OS troubleshooting
  • Incident management and logging

Nice-to-have

  • QSR environment knowledge
  • POS/KDS systems understanding
  • Collaborative mindset
  • Continuous improvement focus

Key Requirements

  • Minimum 2 years in service desk role
  • C1 level German and English proficiency
  • Fundamental IT troubleshooting skills

Work Rights

Not specified

Tailored Resume

Cover Letter