Product Support Representative

audatex.sk

Not specified (assumed on-site or hybrid based on typical roles in customer support)
1-2 years customer service experience
Troubleshooting software issues
Effective communication skills
Solera is seeking a Product Support Representative to provide high-quality customer service and technical support for its software solutions in the automotive and insurance industries. The ideal candidate will have experience in customer service, preferably in a technical support role, and strong communication skills to assist customers effectively

Job Summary

  • The role involves troubleshooting and resolving customer issues related to Solera software across multiple channels including phone, email, and chat.
  • Employees are expected to deliver high-quality customer service while adhering to strict Service Level Agreements and Key Performance Indicators.
  • The company values individuals who can document solutions to drive continuous improvements and maintain accurate records within designated software.

Matching Summary

Match Score: 75

Solera is seeking a Product Support Representative to provide high-quality customer service and technical support for its software solutions in the automotive and insurance industries. The ideal candidate will have experience in customer service, preferably in a technical support role, and strong communication skills to assist customers effectively.

Skills & Requirements

Must-have

  • 1-2 years customer service experience
  • Troubleshooting software issues
  • Effective communication skills
  • CRM and telephony system usage
  • Data security compliance adherence

Nice-to-have

  • Salesforce Service Cloud experience
  • Genesys telephony system knowledge
  • IT qualifications or degree
  • Automotive or insurance industry background
  • Additional language fluency

Key Requirements

  • 1-2 years contact centre experience
  • Fluent English language skills
  • High learning agility

Work Rights

Not specified

Tailored Resume

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