Director, Technical Operations

Xumo LLC

Base: $131,552.24 - $197,328.36; bonus/equity: mos...
Not specified
10+ years of relevant professional experience
Strategic leadership in technical operations
Network performance and service delivery management
Xumo LLC, part of Comcast, is seeking a Director of Technical Operations to oversee customer care, network performance, and operational excellence, while leading a diverse team. The role emphasizes strategic planning, financial management, and cross-functional collaboration to enhance service quality and customer satisfaction. Ideal candidates should possess extensive experience in technical operations management and a strong commitment to team performance

Job Summary

  • This role ensures exceptional customer care across Technical Operations by guiding teams and planning strategically to achieve profitability and high satisfaction.
  • The position involves developing business strategies to enhance service metrics, managing network performance, and establishing key performance indicators for quality assurance.
  • Comcast offers best-in-class benefits including personalized support to help employees physically, financially, and emotionally through big milestones and everyday life.

Matching Summary

Match Score: 85

Xumo LLC, part of Comcast, is seeking a Director of Technical Operations to oversee customer care, network performance, and operational excellence, while leading a diverse team. The role emphasizes strategic planning, financial management, and cross-functional collaboration to enhance service quality and customer satisfaction. Ideal candidates should possess extensive experience in technical operations management and a strong commitment to team performance.

Salary

Base: $131,552.24 - $197,328.36; Bonus/Equity: Most non-sales positions eligible for a Bonus; Benefits: Best-in-class array of options for physical, financial, and emotional support

Skills & Requirements

Must-have

  • 10+ years of relevant professional experience
  • Strategic leadership in technical operations
  • Network performance and service delivery management
  • Financial budgeting and expense management
  • Cross-functional partnership and collaboration

Nice-to-have

  • Fostering a culture of inclusion
  • Continuous skill enhancement and development
  • Passion for teamwork and innovation
  • Experience with digital tools and experiences
  • Active participation in Net Promoter System

Key Requirements

  • Bachelor's Degree preferred or equivalent experience
  • 10 Years + of relevant work experience
  • Ability to work nights, weekends, and variable schedules

Work Rights

Not specified

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