Customer Engagement Manager

Humansignal

San Francisco, CA, United States
On-site
Drive revenue and hit slas
Establish deep customer relationships
Manage end-to-end engagements
You will be on the front lines of ensuring that these customers become passionate, lifelong partners

Job Summary

  • You will be on the front lines of ensuring that these customers become passionate, lifelong partners.
  • You are the primary contact between HumanSignal and our customers, working with and advocating for data leaders and engineering/operations teams who are pushing the boundaries of what's possible with AI.
  • The blend of operations and customer management to drive our most important outcomes makes this a unique and exciting role at the heart of HumanSignal's mission to harness human intelligence to power the future of AI.

Matching Summary

You will be on the front lines of ensuring that these customers become passionate, lifelong partners.

Skills & Requirements

Must-have

  • drive revenue and hit SLAs
  • establish deep customer relationships
  • manage end-to-end engagements
  • ensure consistent and on-time delivery
  • advocate for data leaders and engineering teams
  • build repeatable and scalable solutions

Nice-to-have

  • empathetic and excel at building relationships
  • analytical and outcome-focused mindset
  • inspire results and drive excellence
  • passion for human-created data

Key Requirements

  • 4-9 years of total work experience
  • Consulting or technical program management experience
  • Technical background (CS, Economics, Statistics, Engineering)
  • B2B client-facing roles and expanding client relationships
  • Understand APIs, ML workflows, and data operations
  • Experience with SQL and/or other database languages

Work Rights

Not specified

Tailored Resume

Cover Letter