Assistant Manager, Contact Center

AIG

Leadership skills in customer service
Experience in call center management
Strong communication and interpersonal skills
Responsible for the day-to-day supervision of a team of customer service representatives

Job Summary

  • Responsible for the day-to-day supervision of a team of customer service representatives.
  • Provides direction and guidance to team members and recognizes areas for improvement.
  • AIG values in-person collaboration as a vital part of our culture.

Matching Summary

Responsible for the day-to-day supervision of a team of customer service representatives.

Skills & Requirements

Must-have

  • Leadership skills in customer service
  • Experience in call center management
  • Strong communication and interpersonal skills

Nice-to-have

  • Growth and transformation mindset
  • Analytical and problem-solving abilities
  • Cultural awareness and inclusion

Key Requirements

  • Bachelor degree with over 3 years’ experience
  • Qualified license of IIQE 1 and 2 is a plus
  • Proficient in spoken & written English & Chinese

Work Rights

Not specified

Tailored Resume

Cover Letter