Not specified (assumed hybrid based on industry trends).
Data governance and quality management
Cashback and loyalty program management
Agile squad delivery and backlog prioritisation
ING is seeking a Senior Customer Journey Expert to enhance customer experiences related to transaction accounts and rewards programs. The ideal candidate will have significant experience in data governance and the banking industry, with a focus on customer journey optimization and stakeholder management
Job Summary
This role involves owning and continuously improving end-to-end customer journeys for transaction accounts and value-add propositions like Pocket Perks.
The position requires operating as a Data Steward to ensure strong data governance, quality, and alignment with regulatory standards.
Employees receive benefits including discounted ING Health Insurance, an additional Rest Day for wellbeing, and an IMPACT day for volunteering.
Matching Summary
Match Score: 85
ING is seeking a Senior Customer Journey Expert to enhance customer experiences related to transaction accounts and rewards programs. The ideal candidate will have significant experience in data governance and the banking industry, with a focus on customer journey optimization and stakeholder management.
Skills & Requirements
Must-have
Data governance and quality management
Cashback and loyalty program management
Agile squad delivery and backlog prioritisation
Vendor and partner relationship management
Customer journey design and optimisation
Nice-to-have
Customer-obsessed and proactive mindset
Strong stakeholder management skills
Innovation-focused culture alignment
Experience with Pocket Perks propositions
Key Requirements
5+ years experience in banking or similar industry
Demonstrated experience in data governance and data-led decision making
Experience delivering cashback, loyalty or rewards programs
Strong capability in product management within an agile environment