Senior Director Analyst, Customer Service And Support – Ai Expert Remote - Us

Gartner

Remote, US
Base: $172,000 - $202,500 usd; bonus/equity: annua...
Hybrid
Expert in ai agents and genai technologies
Deep knowledge of customer service operations
Experience with salesforce, genesys, servicenow
The role involves advising Heads of Customer Service and Support on leveraging AI and agentic technology to optimize operations

Job Summary

  • The role involves advising Heads of Customer Service and Support on leveraging AI and agentic technology to optimize operations.
  • Candidates must have 12+ years of relevant function experience and demonstrate the ability to publish high-quality research.
  • Gartner offers a competitive base salary range of $172,000 to $202,500 USD along with uncapped sales incentives and market-leading benefits.

Matching Summary

The role involves advising Heads of Customer Service and Support on leveraging AI and agentic technology to optimize operations.

Salary

Base: $172,000 - $202,500 USD; Bonus/Equity: Annual bonus or uncapped sales incentive plan; Benefits: Generous PTO, 401k match up to $7,200, stock purchase discount

Skills & Requirements

Must-have

  • Expert in AI agents and GenAI technologies
  • Deep knowledge of customer service operations
  • Experience with Salesforce, Genesys, ServiceNow
  • Proven ability to advise executive clients
  • Strong written and verbal communication skills

Nice-to-have

  • Intrinsic motivation for remote collaboration
  • Experience in multicultural global teams
  • Ability to create provocative research content

Key Requirements

  • 12+ years of relevant function experience
  • Subject matter expertise in customer service AI use cases
  • Executive presence and credibility with senior leaders

Work Rights

Not specified

Tailored Resume

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