Strategic Solutions Engineer, East

Cresta

Remote
$180,000–$205,000; variable target compensation + ...
Remote
Llms and slms
Real-time ai assistance
Contact center solutions
As a Strategic Solutions Engineer, you’ll be at the forefront of the AI transformation in customer experience, partnering with Sales Directors to guide prospective customers through the discovery, design, and validation of Cresta’s AI-powered solutions

Job Summary

  • As a Strategic Solutions Engineer, you’ll be at the forefront of the AI transformation in customer experience, partnering with Sales Directors to guide prospective customers through the discovery, design, and validation of Cresta’s AI-powered solutions.
  • Responsibilities include acting as a consultative partner, leading technical discovery sessions, designing and delivering tailored product demonstrations, and owning the technical design and delivery of proof-of-value engagements.
  • Cresta offers a comprehensive benefits package including medical, dental, and vision coverage, flexible PTO, paid parental leave, and a remote work setup budget.

Matching Summary

As a Strategic Solutions Engineer, you’ll be at the forefront of the AI transformation in customer experience, partnering with Sales Directors to guide prospective customers through the discovery, design, and validation of Cresta’s AI-powered solutions.

Salary

$180,000–$205,000; variable target compensation + equity; comprehensive benefits package

Skills & Requirements

Must-have

  • LLMs and SLMs
  • real-time AI assistance
  • contact center solutions
  • conversational AI
  • SaaS solution architecture

Nice-to-have

  • consultative mindset
  • fast learner
  • thrives in high-growth environments
  • motivated to help customers unlock value

Key Requirements

  • 7+ years customer-facing experience
  • 1-3 years pre-sales or solutions engineering
  • Deep knowledge of contact center solutions
  • Strong understanding of AI/ML technologies
  • Experience with real-time systems and CRM tools

Work Rights

Not specified

Tailored Resume

Cover Letter