Senior Client Support Specialist

ticketure

Remote, US
Base: $75,000 - $90,000 annually; bonus/equity: an...
Fully remote
4+ years saas client services experience
4+ years ticketing or admissions industry experience
Hands-on html css js coding ability
Ticketure is seeking a Senior Client Support Specialist to provide technical support and guidance to clients using their SaaS ticketing platform. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-centric approach, all while working in a fully remote environment

Job Summary

  • Ticketure is modernizing ticketing for museums, galleries, zoos, and attractions globally through a cloud-based platform.
  • The Senior Client Support Specialist acts as a trusted advisor, resolving complex issues while mentoring team members and driving client success.
  • The role offers a competitive salary range of $75,000-$90,000, equity incentives, and comprehensive benefits including paid parental leave.

Matching Summary

Match Score: 85

Ticketure is seeking a Senior Client Support Specialist to provide technical support and guidance to clients using their SaaS ticketing platform. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-centric approach, all while working in a fully remote environment.

Salary

Base: $75,000 - $90,000 annually; Bonus/Equity: Annual bonus based on performance and equity incentive; Benefits: 100% paid medical/dental/vision, life insurance, 401k, PTO

Skills & Requirements

Must-have

  • 4+ years SaaS client services experience
  • 4+ years ticketing or admissions industry experience
  • Hands-on HTML CSS JS coding ability
  • Strong problem-solving and autonomy
  • Ability to mentor team members

Nice-to-have

  • Curious about new technologies
  • Experience with CRM integrations
  • Passion for cultural institutions
  • Strong documentation skills
  • Cross-functional collaboration

Key Requirements

  • Bachelor's degree in Business, Operations, or related field
  • Minimum 4 years in SaaS client services or operations
  • Minimum 4 years in ticketing or admissions industry
  • Proficiency in reading HTML, CSS, and JavaScript code

Work Rights

Must be based in the U.S.

Tailored Resume

Cover Letter