Sr. Director, Service Transformation Lead

Coca-Cola HBC AG

Atlanta, GA, United States
Base: $195,500 - $226,800; bonus/equity: 30% annua...
Customer-focused transformation
Operational excellence
Innovative services
This role is a critical leader in delivering our 2035 ambition to double revenue and profit by transforming NAOU dispensed equipment & service operations

Job Summary

  • This role is a critical leader in delivering our 2035 ambition to double revenue and profit by transforming NAOU dispensed equipment & service operations.
  • Lead cross-functional initiatives focused on enhancing customer experience within FSOP, translating enterprise goals into actionable, customer-centric frameworks and operational models.
  • Mentor and empower service transformation and customer operations teams, building capability and fostering a culture of customer obsession and operational excellence.

Matching Summary

This role is a critical leader in delivering our 2035 ambition to double revenue and profit by transforming NAOU dispensed equipment & service operations.

Salary

Base: $195,500 - $226,800; Bonus/Equity: 30% Annual Incentive Reference Value; Benefits: Full range of medical, financial, and/or other benefits

Skills & Requirements

Must-have

  • Customer-focused transformation
  • Operational excellence
  • Innovative services
  • End-to-end equipment & service delivery
  • Cross-functional initiatives
  • Organizational change management

Nice-to-have

  • Continuous improvement mindset
  • Customer journey mapping
  • Data-driven decisions
  • Stakeholder engagement
  • Industry trends and digital innovations
  • Culture of customer obsession

Key Requirements

  • Bachelor’s degree in Business, Operations, or related field
  • 10+ years’ experience in transformation leadership
  • Proven track record of designing and implementing large-scale transformation programs
  • Strong knowledge of food service operations
  • Exceptional stakeholder management skills
  • Expertise in change management and process optimization
  • Analytical mindset and project management ability

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter