Partner closely with product, design, and business teams to generate actionable insights that shape customer-facing and internal service experiences at scale
Job Summary
Partner closely with product, design, and business teams to generate actionable insights that shape customer-facing and internal service experiences at scale.
Independently plan and execute mixed-methods research, including usability studies, generative discovery, surveys, and contextual inquiry, to inform product strategy and design decisions.
Translate complex findings into clear, compelling narratives that help stakeholders understand customer needs and prioritize with confidence.
Matching Summary
Partner closely with product, design, and business teams to generate actionable insights that shape customer-facing and internal service experiences at scale.