As the Customer Service Officer, you will be part of a collaborative team committed to excellent customer service delivery in support of our highly valued Veterinary customers
Job Summary
As the Customer Service Officer, you will be part of a collaborative team committed to excellent customer service delivery in support of our highly valued Veterinary customers.
Your primary responsibilities will include answering customer calls for product enquiries, managing and resolving complaints, and accurately maintaining client records.
Covetrus team members are eligible to access a suite of fantastic benefits, including generous discounts on animal health products and access to Perkbox/Boost apps.
Matching Summary
As the Customer Service Officer, you will be part of a collaborative team committed to excellent customer service delivery in support of our highly valued Veterinary customers.
Skills & Requirements
Must-have
Client queries and troubleshooting
Call handling and order processing
Administration and data entry
Customer service delivery model
Veterinary product knowledge
Nice-to-have
Team player with strong work ethic
Collaborative with internal teams
Flexible and adaptable to change
Passion for customer service
Key Requirements
Animal Health knowledge and training highly desirable
Excellent customer service skills
Solid administration, data entry, and order processing experience
Excellent communication, phone manner, and written correspondence