Customer Service Representative/bdc Administrator

Suburban Ford of Troy

Thousand Oaks, CA, United States
$20.00ph; bonus opportunities based on individual ...
Respond to customer inquiries
Schedule and confirm appointments
Maintain customer records in crm
This role is critical to our dealership’s success, serving as the first point of contact for customers and generating sales and service appointments

Job Summary

  • This role is critical to our dealership’s success, serving as the first point of contact for customers and generating sales and service appointments.
  • Key responsibilities include responding to inquiries via phone, email, text, and internet leads, scheduling appointments, and following up with prospective customers.
  • The company offers industry-leading benefits such as competitive pay with bonus opportunities, medical, dental, vision plans, paid holidays and PTO, and a 401(k) retirement plan.

Matching Summary

This role is critical to our dealership’s success, serving as the first point of contact for customers and generating sales and service appointments.

Salary

$20.00/hour; Bonus opportunities based on Individual Appointments Shown/Sold, Manufacturer Approvability; Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Respond to customer inquiries
  • Schedule and confirm appointments
  • Maintain customer records in CRM
  • Meet performance goals
  • Exceptional customer service

Nice-to-have

  • Thrive in fast-paced environment
  • Professional, friendly, positive attitude
  • Bilingual (Spanish) is a plus

Key Requirements

  • Previous BDC, call center, dealership, or customer service experience preferred
  • Strong phone and communication skills
  • Comfortable with CRM systems and basic computer applications
  • Strong organizational skills and attention to detail
  • Ability to multitask
  • High School graduate or equivalent, 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter