Client Services Representative

Gemological Institute of America (GIA)

New York, New York, US
$22.00 ph; not specified; competitive medical, den...
Onsite
Ms office suite proficiency
Gia proprietary systems
Standard operating procedures
Manage client accounts and oversee workflow to ensure timely completion of services

Job Summary

  • Manage client accounts and oversee workflow to ensure timely completion of services.
  • Resolve routine client issues by troubleshooting, identifying root causes, and coordinating solutions.
  • GIA offers competitive benefits including medical, dental, vision, matching 401-K, paid time off, and tuition assistance.

Matching Summary

Manage client accounts and oversee workflow to ensure timely completion of services.

Salary

$22.00 per hour; Not specified; Competitive medical, dental, vision and matching 401-K plans

Skills & Requirements

Must-have

  • MS Office Suite proficiency
  • GIA proprietary systems
  • Standard Operating Procedures
  • Lab production workflows
  • Client-service skills
  • Problem-solving abilities

Nice-to-have

  • Collaborative team environment
  • Autonomy and initiative
  • Commitment to excellence
  • Adaptability to client needs
  • Stress tolerance

Key Requirements

  • High School Diploma
  • 2+ years related experience
  • AJP preferred

Work Rights

Not specified

Tailored Resume

Cover Letter