Student Services Specialist

The Ohio State University

Columbus, OH, US
Base: $19.28 - $25.19 ph; bonus/equity: not specif...
Onsite
Advanced knowledge of academic programs
Interpreting university policies
Handling complex inquiries
The Student Services Specialist serves as a key representative of the Ohio State University College of Nursing at The Student Experience Hub, providing a primary driver of students’ first impressions of the college and university

Job Summary

  • The Student Services Specialist serves as a key representative of the Ohio State University College of Nursing at The Student Experience Hub, providing a primary driver of students’ first impressions of the college and university.
  • This role involves independently triaging and resolving complex phone and email inquiries, interpreting and applying university policies, and coordinating critical project-based tasks in a fast-paced team environment.
  • The position is onsite with occasional weekend work for tours and events, supporting college-wide objectives through collaboration with internal and external university departments.

Matching Summary

The Student Services Specialist serves as a key representative of the Ohio State University College of Nursing at The Student Experience Hub, providing a primary driver of students’ first impressions of the college and university.

Salary

Base: $19.28 - $25.19 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Advanced knowledge of academic programs
  • Interpreting university policies
  • Handling complex inquiries
  • Effective communication skills
  • Use of university technology applications

Nice-to-have

  • Team player with autonomy
  • Strong customer-centered philosophy
  • Organizational and problem-solving skills
  • Detail-oriented and timely
  • Familiarity with simulation-based education

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 2 years relevant experience minimum
  • 2-4 years experience preferred
  • Successful background check
  • Possible drug screen or physical post-offer

Work Rights

Not specified

Tailored Resume

Cover Letter