It Help Desk/service & Support Analyst Category Location Los Angeles, Ca
JBA International LLC
Los Angeles, CA, US
On-site
Respond to help desk requests
Track end-user support activities
Diagnose and resolve end-user issues
Serve as a member of a dynamic Customer Experience “Help Desk” team that processes and resolves incoming user support issues and questions in a timely manner
Job Summary
Serve as a member of a dynamic Customer Experience “Help Desk” team that processes and resolves incoming user support issues and questions in a timely manner.
Provide “just in time” training-related videos or instructional steps with pictures via email or quick reference materials.
The Customer Experience team as provides 24/7 support services through rotating on-call shifts for after hours and week end support.
Matching Summary
Serve as a member of a dynamic Customer Experience “Help Desk” team that processes and resolves incoming user support issues and questions in a timely manner.
Skills & Requirements
Must-have
Respond to Help Desk requests
Track end-user support activities
Diagnose and resolve end-user issues
Configure end-user PC hardware
On-call schedule for after hours support
Advanced knowledge of Windows OS
Microsoft Office proficiency
Mobile device support
Excellent verbal and written communication
Problem-solving and root-cause analysis
Strong interpersonal skills
Attention to detail
Nice-to-have
ServiceNow experience is a plus
Apple/Mac experience is a plus
Strong network experience is a plus
Nurturing and collaborative work environment
Exceptional service and support
Key Requirements
Two years of experience in a law firm environment
Bachelor’s degree in computer science or equivalent work experience