Academy Sports + Outdoors is seeking an Analyst Technical Support to provide first and second-level IT support in a fully remote setting. The ideal candidate should have strong troubleshooting skills, a background in systems support, and the ability to work effectively in a fast-paced environment
Job Summary
The role involves providing first and second-level technical support for stores on a 24/7 basis.
Candidates must troubleshoot, maintain, and administer Windows, iOS, and Android-based hardware.
Academy Sports + Outdoors fosters a culture that puts people first and believes in the power of fun.
Matching Summary
Match Score: 85
Academy Sports + Outdoors is seeking an Analyst Technical Support to provide first and second-level IT support in a fully remote setting. The ideal candidate should have strong troubleshooting skills, a background in systems support, and the ability to work effectively in a fast-paced environment.
Skills & Requirements
Must-have
3+ years systems support experience
Windows operating system expertise
ServiceNow ticketing system usage
Nice-to-have
Strong verbal communication skills
Ability to work independently
Creative problem-solving abilities
Key Requirements
High school diploma required
Bachelor's degree preferred
MCSA, CCENT, A+, Network+, or MSDST certification preferred