Senior Helpdesk Executive

JLL UK

Bengaluru, KA, India
**
Work order management
Kpi and sla tracking
Employee engagement
** JLL UK is seeking a Senior Helpdesk Executive in Bengaluru, India, to manage work orders, enhance employee engagement, and ensure effective communication across teams. The role requires strong organizational and analytical skills, with a focus on improving customer satisfaction and operational performance. **

Job Summary

  • Manage the complete lifecycle of work orders including creation, monitoring, escalation, follow-ups, and closure, with regular status updates to stakeholders.
  • Track and report KPIs and SLA performance through detailed dashboards and resolution reports.
  • Act as system administrator for workplace management tools (e.g., Corrigo), including user access, role changes, and updates.

Matching Summary

Match Score: 75

** JLL UK is seeking a Senior Helpdesk Executive in Bengaluru, India, to manage work orders, enhance employee engagement, and ensure effective communication across teams. The role requires strong organizational and analytical skills, with a focus on improving customer satisfaction and operational performance. **

Skills & Requirements

Must-have

  • work order management
  • KPI and SLA tracking
  • employee engagement
  • onboarding and offboarding
  • system administration
  • remote facility monitoring

Nice-to-have

  • stakeholder communication
  • service improvement insights
  • compliance training coordination
  • IT asset coordination

Key Requirements

  • 48 hours per week

Work Rights

Not specified

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