Customer Service Officer (CRM & Customer Service Experience) #JTL

RECRUIT EXPRESS PTE LTD

Singapore
Customer relationship management (crm)
Salesforce system proficiency
Data accuracy and pdpa compliance
The role involves managing ownership benefits, loyalty programs, and partner coordination to enhance the customer experience

Job Summary

  • The role involves managing ownership benefits, loyalty programs, and partner coordination to enhance the customer experience.
  • Candidates will act as the central coordination point for customer feedback across Sales, Service, Parts, and Brand Principals.
  • The position requires maintaining accurate customer databases while ensuring full compliance with PDPA regulations.

Matching Summary

Match Score: 85

The role involves managing ownership benefits, loyalty programs, and partner coordination to enhance the customer experience.

Skills & Requirements

Must-have

  • Customer Relationship Management (CRM)
  • Salesforce system proficiency
  • Data accuracy and PDPA compliance
  • Cross-functional stakeholder coordination
  • Customer feedback management processes

Nice-to-have

  • Experience with NPS and mystery shopping
  • Background in data analysis
  • Marketing event support experience
  • Partner coordination skills
  • Process improvement initiative mindset

Key Requirements

  • Minimum Diploma or Degree in Business, Marketing, Communications, or Data Analytics
  • Experience in CRM, customer experience, or data analysis
  • Comfortable working with Salesforce and multiple stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter