Not specified (assumed to be onsite given the nature of the role)
Minimum five years front office supervisory experience
Proficient in opera pms and hotel systems
Strong leadership and team management skills
PARKROYAL PICKERING HOTEL is seeking a Duty Manager for the Front Desk in Singapore, responsible for overseeing daily operations, staff management, and guest services. The ideal candidate should have at least five years of supervisory experience in a front office setting, alongside strong leadership and customer service skills
Job Summary
The role involves acting as the command authority for the Front Office department in the absence of the Assistant Front Office Manager.
Responsibilities include supervising front desk, operator, and concierge staff while ensuring high standards of guest service and corporate image.
The position requires managing VIP arrivals, handling security incidents, and overseeing daily operational tasks such as cash float and room inventory.
Matching Summary
Match Score: 85
PARKROYAL PICKERING HOTEL is seeking a Duty Manager for the Front Desk in Singapore, responsible for overseeing daily operations, staff management, and guest services. The ideal candidate should have at least five years of supervisory experience in a front office setting, alongside strong leadership and customer service skills.
Skills & Requirements
Must-have
Minimum five years front office supervisory experience
Proficient in Opera PMS and hotel systems
Strong leadership and team management skills
Ability to handle VIP guest services and complaints
Experience with room inventory and revenue maximization
Nice-to-have
Customer-focused with flexibility and adaptability
Excellent communication and interpersonal skills
Able to work effectively in a fast-paced environment
Skilled in handling guest feedback professionally
Counseling, coaching and mentoring capabilities
Key Requirements
Minimum five years of front office supervisory experience
Minimum secondary school qualification
Proficiency in Opera PMS software
Availability to work rotating shifts including weekends and holidays