You will lead and manage the claims team, providing guidance, mentorship, and fostering a culture of continuous improvement
Job Summary
You will lead and manage the claims team, providing guidance, mentorship, and fostering a culture of continuous improvement.
This role involves developing and implementing strategic plans aligned with Sun Life Indonesia's business objectives to enhance claims efficiency and customer satisfaction.
You will collaborate with various departments and manage relationships with third-party service providers to ensure seamless claims operations.
Matching Summary
You will lead and manage the claims team, providing guidance, mentorship, and fostering a culture of continuous improvement.
Skills & Requirements
Must-have
Claims management systems proficiency
Leadership and team management
Knowledge of Indonesian insurance regulations
Claims process optimization
Fluency in Bahasa Indonesia and English
Nice-to-have
Medical background
Insurance certifications (PAMJAKI, LOMA)
Experience with digital transformation initiatives
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Key Requirements
Minimum 8 years insurance claims management experience