Service Desk 2nd Line

Vivicta

Örnsköldsvik, Sweden
3+ years service desk or 2nd line experience
Active directory and azure ad administration
Office 365 and exchange support skills
The role involves resolving complex IT incidents escalated from 1st line in industrial and safety-critical environments

Job Summary

  • The role involves resolving complex IT incidents escalated from 1st line in industrial and safety-critical environments.
  • Candidates must possess a B-driving license and have several years of experience in Service Desk or 2nd line support.
  • The position offers opportunities for technical development within a stable organization focused on quality and security.

Matching Summary

The role involves resolving complex IT incidents escalated from 1st line in industrial and safety-critical environments.

Skills & Requirements

Must-have

  • 3+ years Service Desk or 2nd line experience
  • Active Directory and Azure AD administration
  • Office 365 and Exchange support skills
  • Network configuration for routers and switches
  • Incident Management according to ITIL standards

Nice-to-have

  • PowerShell scripting knowledge
  • ServiceNow platform experience
  • Problem and Change Management expertise
  • Strong customer and security focus
  • Willingness to perform physical IT tasks

Key Requirements

  • Minimum 3 years of relevant experience
  • Valid B driving license required
  • Background checks and security clearance required

Work Rights

Not specified

Tailored Resume

Cover Letter