Register Your Interest - Customer Support Officer - Full-time Manchester, United Kingdom Competitive Permanent - Full Time Apply By 7 May, 2026 Posted On 7 April, 2026
Svenska Handelsbanken AB
Manchester, United Kingdom
Competitive salary; benefits: private medical insu...
On-site
Strong customer service ethics
Exceptional verbal communication skills
Ability to work under pressure
The role involves taking calls from individual, corporate, and potential customers regarding payments, transactions, cards, and fraud
Job Summary
The role involves taking calls from individual, corporate, and potential customers regarding payments, transactions, cards, and fraud.
Handelsbanken offers a market-leading pension contribution of 15% paid by the bank along with private medical insurance and life assurance.
Employees will operate within the Bank's Risk Management framework while providing both telephony-based services and administrative support to the Branch Network.
Matching Summary
The role involves taking calls from individual, corporate, and potential customers regarding payments, transactions, cards, and fraud.
Salary
Competitive Salary; Benefits: Private medical insurance, income protection, life assurance; Pension: 15% contribution
Skills & Requirements
Must-have
Strong customer service ethics
Exceptional verbal communication skills
Ability to work under pressure
Excellent organizational skills
Knowledge of customer support environment
Nice-to-have
Enthusiastic and dynamic self-starter
Confident professional telephone manner
Attention to detail
Friendly interpersonal style
Experience with banking initiatives
Key Requirements
Full-time availability on weekly rotating shifts
Office-based presence in Manchester City Centre
Professional interaction skills for customers and branches