Manager - Customer Service

PayU Payments Private Ltd

Mumbai, India
On-site
Backend operations
Customer service
Crm / ticketing tools
The role involves managing backend processes that ensures smooth service delivery, accurate data handling and timely issue resolution for customers

Job Summary

  • The role involves managing backend processes that ensures smooth service delivery, accurate data handling and timely issue resolution for customers.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
  • PayU specializes in credit products and services for emerging markets across the globe, offering innovative solutions that make access to credit convenient as well as quick.

Matching Summary

The role involves managing backend processes that ensures smooth service delivery, accurate data handling and timely issue resolution for customers.

Skills & Requirements

Must-have

  • backend operations
  • customer service
  • CRM / ticketing tools
  • issue resolution
  • service level agreements

Nice-to-have

  • detail oriented
  • proactive individual
  • agile start-up environment
  • diverse range of voices
  • cutting edge concepts

Key Requirements

  • Bachelor’s degree in any discipline
  • 8-10 yrs experience
  • Strong written communication
  • Proficiency with CRM / ticketing tools
  • Ability to multitask

Work Rights

Not specified

Tailored Resume

Cover Letter