Contact Center Product Owner Assistant – Sales

AAA (Automobile Club)

Base: $120,500.00 - $160,800.00; bonus: eligible f...
Bachelor's degree in business or information systems
Experience supporting product ownership or business analysis
Understanding of contact center concepts and workflows
This role supports the evolution and day-to-day operation of the CCaaS platform to enable high-quality customer experiences for sales agents and supervisors

Job Summary

  • This role supports the evolution and day-to-day operation of the CCaaS platform to enable high-quality customer experiences for sales agents and supervisors.
  • The position requires partnering with business stakeholders to gather needs and translate them into clear user stories, acceptance criteria, and prioritized work within an agile environment.
  • Employees receive remarkable benefits including health coverage, 401(K) with company match, pension, tuition assistance, and paid parental leave.

Matching Summary

This role supports the evolution and day-to-day operation of the CCaaS platform to enable high-quality customer experiences for sales agents and supervisors.

Salary

Base: $120,500.00 - $160,800.00; Bonus: Eligible for incentive program based on performance; Benefits: Health, dental, vision, 401(K), pension, tuition assistance

Skills & Requirements

Must-have

  • Bachelor's degree in Business or Information Systems
  • Experience supporting product ownership or business analysis
  • Understanding of contact center concepts and workflows
  • Strong organizational and communication skills
  • Ability to balance multiple stakeholder needs

Nice-to-have

  • Familiarity with DSU, FSU, and Life sales operations
  • Knowledge of call flows, routing, and agent tools
  • Experience in agile development environments
  • Vendor partnership management experience

Key Requirements

  • Bachelor's degree required
  • Prior product ownership or business analysis experience
  • US work authorization implied by E-Verify participation

Work Rights

Not specified

Tailored Resume

Cover Letter