Reservations Team Leader

Hotel Chadstone Melbourne MGallery

Adelaide, Australia
On-site
Hotel reservations experience
Customer complaints management
Opera, micros or similar pms/pos
You will play a key role in coordinating communication and supporting daily operations, guiding and supporting the reservations team

Job Summary

  • You will play a key role in coordinating communication and supporting daily operations, guiding and supporting the reservations team.
  • Working closely with the Reservations Manager, you'll coordinate reservations and enhance guest experiences by promoting upselling.
  • Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide.

Matching Summary

You will play a key role in coordinating communication and supporting daily operations, guiding and supporting the reservations team.

Skills & Requirements

Must-have

  • hotel reservations experience
  • customer complaints management
  • Opera, Micros or similar PMS/POS
  • exceptional communication skills
  • flexible work roster

Nice-to-have

  • supervisory role experience
  • luxury brand experience
  • innovative guest experience enhancement
  • team development focus
  • loyalty program promotion

Key Requirements

  • hotel reservations supervisory experience
  • Australian working rights
  • Computer literate

Work Rights

Must have Australian working rights

Tailored Resume

Cover Letter