JLL is seeking a Helpdesk Executive in Pune, MH, India, to provide call logging and complaint management services. The ideal candidate should have a Bachelor’s degree and 3-5 years of experience in facility or property management, with a strong customer service orientation
Job Summary
JLL empowers you to shape a brighter way by combining world class services, advisory and technology for our clients.
Provide Call logging services in accordance with the service guidelines, receive and log complaints, and generate job cards/work orders.
Support Facilities Management activities, manage Health and Safety requirements, and work closely with various teams for work order completion.
Matching Summary
Match Score: 85
JLL is seeking a Helpdesk Executive in Pune, MH, India, to provide call logging and complaint management services. The ideal candidate should have a Bachelor’s degree and 3-5 years of experience in facility or property management, with a strong customer service orientation.
Skills & Requirements
Must-have
Call logging services
Receive and log complaints
Assign Unique Identity numbers
Generate job cards / work orders
Assign and Dispatch service providers
Follow-up on completion
Occupier feedback
Prepare daily / weekly reports
Support Facilities Management
Manage Health and Safety requirements
Nice-to-have
Customer-service orientation
Professional and positive attitude
Key Requirements
Any Bachelor’s degree
Three- to Five-years’ experience in Facility (OR) Property Management
Experience in Helpdesk Operations and use of ticketing tool will be an added advantage