HR Contact Center Associate with Arabic and English – 12-months (fixed-term) contract , MHLS (My HR Live Support), MHLS (My HR Live Support)
Amazon
Prague, CZ
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Fluent in arabic and english
Handle hr queries via phone and chat
Work rotational shifts including weekends
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Amazon is seeking an HR Contact Center Associate who is fluent in both Arabic and English for a 12-month fixed-term contract in Prague, with flexible remote work options available in several Central European countries. The role involves assisting employees with HR-related inquiries throughout the employee life-cycle, ensuring high-quality customer service, and identifying areas for process improvement.
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Job Summary
This role supports Amazon's global HR team by acting as the first point of contact for employees and managers across India, APAC, and EMEA regions.
The successful candidate will handle and resolve HR queries related to benefits, payroll, leave of absence, and data management in both Arabic and English.
Employees must be willing to work rotational shifts covering weekdays, weekends, and holidays to ensure continuous service availability.
Matching Summary
Match Score: 75
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Amazon is seeking an HR Contact Center Associate who is fluent in both Arabic and English for a 12-month fixed-term contract in Prague, with flexible remote work options available in several Central European countries. The role involves assisting employees with HR-related inquiries throughout the employee life-cycle, ensuring high-quality customer service, and identifying areas for process improvement.
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Skills & Requirements
Must-have
Fluent in Arabic and English
Handle HR queries via phone and chat
Work rotational shifts including weekends
Process absence reporting requests
Resolve benefits and payroll inquiries
Nice-to-have
Customer focus on employee contacts
Identify gaps in internal processes
Actively seek employee feedback
Experience with case management systems
Key Requirements
Bilingual proficiency in Arabic and English
Availability for rotational shift work
Ability to work remotely from Poland, Slovakia, or Czech Republic