Lead, mentor, and develop the Service team to build a high-performance culture with continuous upskilling while driving a premium customer experience
Job Summary
Lead, mentor, and develop the Service team to build a high-performance culture with continuous upskilling while driving a premium customer experience.
Oversee end-to-end service operations including rostering, manpower planning, appointment scheduling, and vehicle movement to ensure efficient delivery.
Act as the senior escalation point for complex customer cases, ensuring timely resolution and alignment with Porsche's premium service standards.
Matching Summary
Match Score: 75
Lead, mentor, and develop the Service team to build a high-performance culture with continuous upskilling while driving a premium customer experience.
Skills & Requirements
Must-have
7-10 years automotive aftersales experience
Premium or luxury brand service management
DMS and aftersales tools proficiency
Valid Class 3 Driving Licence with clean record
Work on 5.5-day work week schedule
Nice-to-have
Strong stakeholder relationship building
Root-cause analysis for continuous improvement
Hands-on can-do attitude
Proactive risk management skills
Commitment to continuous learning
Key Requirements
Bachelor's degree in Business, Marketing, or related field
Singapore Citizens or Singapore Permanent Residents preferred
Minimum 7-10 years in Automotive Aftersales
Valid Class 3 Driving Licence required
Experience managing Service KPIs and commercial outcomes