This is a hands-on communications role at the heart of a major transformation program within BOQ’s Retail Bank, owning end-to-end communications for a large-scale banking migration
Job Summary
This is a hands-on communications role at the heart of a major transformation program within BOQ’s Retail Bank, owning end-to-end communications for a large-scale banking migration.
You’ll lead the design and delivery of customer and staff communications across multiple channels, translating complex product and regulatory change into clear, plain English messaging.
BOQ Group is committed to diversity and an inclusive workforce, valuing and leveraging difference to create new possibilities and foster a workspace where everyone feels confident to bring their best selves to work.
Matching Summary
This is a hands-on communications role at the heart of a major transformation program within BOQ’s Retail Bank, owning end-to-end communications for a large-scale banking migration.
Skills & Requirements
Must-have
Customer and staff communications
Plain English messaging
Cross-functional collaboration
Project management
End-to-end communication programs
Accuracy and risk accountability
Nice-to-have
Transforming complexity into clarity
Problem-solving
Influencing outcomes
Adaptability in ambiguity
Customer-first mindset
Key Requirements
Experience delivering customer communications
Experience in complex or regulated environments
Experience within financial services or large transformation programs is highly regarded