It Support Analyst Ii

AlphaSense

New York, United States
Base: $60,000 - $75,000 usd; bonus/equity: equity ...
On-site
Proven experience in it support or help desk role
Deep knowledge of operating systems and networking fundamentals
Strong ability to work independently and manage time
The role involves handling higher-complexity issues and reducing escalations while actively improving knowledge systems

Job Summary

  • The role involves handling higher-complexity issues and reducing escalations while actively improving knowledge systems.
  • You will operate with independence as a trusted problem-solver and critical escalation point for the IT team.
  • Success is measured by sustained high First Contact Resolution rates and measurable contributions to the Knowledge Base.

Matching Summary

The role involves handling higher-complexity issues and reducing escalations while actively improving knowledge systems.

Salary

Base: $60,000 - $75,000 USD; Bonus/Equity: Equity may be offered; Benefits: Generous benefits program included

Skills & Requirements

Must-have

  • Proven experience in IT Support or Help Desk role
  • Deep knowledge of operating systems and networking fundamentals
  • Strong ability to work independently and manage time
  • Excellent problem-solving skills with root-cause analysis focus

Nice-to-have

  • Experience leading small IT projects like office setups
  • Familiarity with enterprise tooling such as Okta or Intune
  • Scripting or automation experience for process improvements
  • Strong written and verbal communication skills

Key Requirements

  • Proven experience in IT Support or Help Desk role
  • Deep knowledge of operating systems, networking, and identity management

Work Rights

Not specified

Tailored Resume

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