Product Support Representative Skywise Core

Airbus India Private Limited

Delhi, India
Fully remote
Bachelor's or master's degree in engineering or computer science
4+ years of customer-facing technical support experience
Fluent english communication skills
This role serves as the primary technical bridge between Airbus Skywise Core digital ecosystem and airline customers

Job Summary

  • This role serves as the primary technical bridge between Airbus Skywise Core digital ecosystem and airline customers.
  • The position involves leading the technical deployment of Skywise Core solutions and ensuring seamless transition to the In-Service phase.
  • Candidates will act as the Voice of the Customer by synthesizing regional feedback to influence the future product roadmap.

Matching Summary

This role serves as the primary technical bridge between Airbus Skywise Core digital ecosystem and airline customers.

Skills & Requirements

Must-have

  • Bachelor's or Master's degree in Engineering or Computer Science
  • 4+ years of customer-facing technical support experience
  • Fluent English communication skills
  • SaaS implementation and data mapping expertise
  • Aviation maintenance or flight operations knowledge

Nice-to-have

  • Big Data and AI familiarity
  • Proactive problem-solving mindset
  • Experience with digital twin technology
  • Ability to travel 10-20% internationally
  • Knowledge of regulatory frameworks

Key Requirements

  • Degree in Engineering, Computer Science, IT, or equivalent
  • Minimum 4 years professional experience in technical support
  • Strong understanding of Airline Maintenance and Flight Operations

Work Rights

Not specified

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