Fraud Client Service Representative - 2nd Shift, Kennesaw
Bank of America
Kennesaw, US
Onsite
Inbound contact center
Multi-product fraud resolution
Accuracy and logic
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center
Job Summary
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.
Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
Matching Summary
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.
Skills & Requirements
Must-have
Inbound contact center
Multi-product fraud resolution
Accuracy and logic
Toggling between systems
Client experience delivery
Industry regulations compliance
Nice-to-have
Relationship deepening
Digital solutions promotion
Life event financial advising
Creative problem solving
Team player attitude
Key Requirements
1+ years customer/client service experience
Intermediate computer proficiency
High School Diploma / GED / Secondary School or equivalent