The role is responsible for ensuring the quality of service across all verticals including Voice, Chat, Email, Outbound, AdOps, and Account Strategy
Job Summary
The role is responsible for ensuring the quality of service across all verticals including Voice, Chat, Email, Outbound, AdOps, and Account Strategy.
Candidates must utilize Six Sigma and Lean methodologies to undertake improvement projects linked to business impact and customer satisfaction.
The position offers opportunities for continuous learning through training programs tailored to personal and professional development within a people-first organization.
Matching Summary
The role is responsible for ensuring the quality of service across all verticals including Voice, Chat, Email, Outbound, AdOps, and Account Strategy.
Skills & Requirements
Must-have
4-5 years experience in Quality Operations
Leading team of Quality Assurance analysts
Six Sigma & Lean methodology expertise
Root cause analysis and corrective actions
Process mapping and dashboard development
Nice-to-have
Strong coaching techniques for customer satisfaction
Experience with Voice/Chat/Email support verticals
Ability to drive employee engagement activities
Strategic partnership with business stakeholders
Development of learning material and training needs
Key Requirements
4-5 years of relevant experience
Mandatory work from Bangalore Office 5 days a week