Business Travel Consultant Ii

Navan

Delhi, IN, United States
On-site
Travel support via chat, call, email
Supplier, destination, system knowledge
Analyze customer needs and urgency
Navan's mission is to power in-person connections that move people, ideas, and businesses forward, with the Global Operations and Service team being central to this mission

Job Summary

  • Navan's mission is to power in-person connections that move people, ideas, and businesses forward, with the Global Operations and Service team being central to this mission.
  • As a Business Travel Consultant II, you will be responsible for directly supporting users' travel needs, solving issues, communicating effectively, and collaborating with internal teams to provide a best-in-class customer experience.
  • This role offers a unique opportunity to provide regular feedback to product, design, and engineering teams, directly impacting day-to-day operations, traveler experience, and product development.

Matching Summary

Navan's mission is to power in-person connections that move people, ideas, and businesses forward, with the Global Operations and Service team being central to this mission.

Skills & Requirements

Must-have

  • Travel support via chat, call, email
  • Supplier, destination, system knowledge
  • Analyze customer needs and urgency
  • Respond within SLA expectations
  • Follow travel and expense policies
  • Provide feedback to stakeholders
  • Tech Savvy with common platforms

Nice-to-have

  • Empathetic and professional attitude
  • Independent problem solver
  • Skilled communicator
  • Team player
  • Interest in travel and geography

Key Requirements

  • 4+ years TMC/BT Consultant experience
  • 2+ years GDS experience (Sabre, Amadeus, Galileo)
  • IATA accreditation (WWAFT/WAII/BA2)
  • Customer Service experience in contact center
  • Openness to non-traditional shifts

Work Rights

Not specified

Tailored Resume

Cover Letter