Base: $150,000-$200,000; bonus/equity: not specifi...
Remote
8+ years customer support experience
Cloud storage networking environments
Smb nfs protocol understanding
Hammerspace is seeking a Senior Customer Support Engineer for Federal accounts, based in Washington, DC, focusing on resolving complex technical issues related to filesystems, storage, and networking. The ideal candidate should have significant experience in customer support, strong troubleshooting skills, and the ability to work collaboratively with cross-functional teams
Job Summary
The role requires a highly skilled professional to ensure the success and retention of federal customers by resolving complex technical issues.
Candidates must possess deep expertise in filesystems, storage, and networking to partner with sales and engineering teams effectively.
Hammerspace offers a competitive salary range of $150,000-$200,000 along with comprehensive health plans and 401k benefits.
Matching Summary
Match Score: 85
Hammerspace is seeking a Senior Customer Support Engineer for Federal accounts, based in Washington, DC, focusing on resolving complex technical issues related to filesystems, storage, and networking. The ideal candidate should have significant experience in customer support, strong troubleshooting skills, and the ability to work collaboratively with cross-functional teams.
Salary
Base: $150,000-$200,000; Bonus/Equity: Not specified; Benefits: Health plans, dental, vision, life, disability, 401k, flexible time off